Just Solutions, Inc.

Standard Terms and Conditions of Sales & Service

  1. All sales are final. All equipment is purchased per customer’s request. Some items may be from common stock however, no products can be returned to distributor or manufacturer, thus we cannot accept returns. Due to the special order nature, returns cannot be accepted unless pre-approved by the distributor or manufacturer. Only a credit can be issued under these extreme cases.
  2. If a product is “Dead on Arrival” (DOA), manufacturer’s or distributors policies must be followed. We do not make up the rules so please do not expect us to be able to change the rules. Commonly, the DOA can be returned for a “new” product. Sometimes, the only course of action is warranty repair per manufacturer’s policy.
  3. Warranties. We do not control the warranties or procedures set by the manufacturer. We will handle any warranty claims on your behalf. Shipping charges will be billed to customer (end-user). On-site pickup or delivery of a product under warranty will be assessed a “trip charge” of $75.00. We do NOT imply any additional warranty or coverage beyond manufacturer’s limited warranty.
  4. ON-SITE service. We offer on-site service per our standard rate chart. Warranties do NOT include on-site. If you do NOT want to pay for on-site service, then please ship or bring the product to our service center for repair. We must charge for technicians’ time on-site regardless of warranty status.
  5. Monitors. Many monitors come with 3 year limited warranties from the manufacturer. They typically require shipping the heavy monitor back to factory in ORIGINAL packaging. Please save ALL monitor boxes or one if you purchased many of the identical model. Shipping is NOT included nor is Pickup and Delivery. Some warranties do NOT include Labor in the 2nd & 3rd Year and will be billed to customer. Again, you are welcome to contact the manufacturer directly since we do not set their policies.
  6. Usability or Compatibility. We did not design, engineer, manufacture, or program the hardware or software you purchased. We only convey what the marketing collateral or manufacturer’s representative has told us regarding products suitability. Please be sure to check thoroughly before making a final decision. The Internet is a good place to find reviews, comments and history regarding a company or products performance. We will assist (for a fee) in assessing a product. We do NOT in any way become responsible for how the product ultimately performs for your use. The threat of “lawsuit” will prevent us from assisting you any further unless we are indemnified.
  7. Pre-existing Problems. If during our service of “one problem or issue” another one is created or presented, we will continue to resolve the problem or issue as long as you understand that all of our time is billable. We cannot be held to a standard that “it should have only taken 1 hour” or “could have done it in less time”. If you truly believe you can assess the problem correctly, then please do not engage us and solve the problem or issue yourself. We are here to help and assist you, not argue or compete with you.
  8. Payment. Payment is due upon receipt of product or service. We accept all major credit cards but prefer good checks. Any past due invoices are subject to finance charges at 18% APR (1.5% per month). If you are going to have a problem paying our bill, please contact us versus ignore it. If you disagree with an invoice please contact us at once to discuss. We will pursue legal action to collect unpaid invoices. Warranty claims will not be honored unless your account is in good standing. Title for any equipment and software does NOT pass to customer until payment is received in full. We access a $25.00 charge for bad checks and any attorney or collection fees.